Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail Second Class (with tracking and drop-off with signature where possible). If you prefer delivery by Royal Mail First Class with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online where possible.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed at £1.50 per order, whereas transport fees vary according to total weight of the shipment, but are generally £2.50 per item. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
FREE Shipping for orders over £125.00
We do ship products internationally, but all clients outside the UK are advised to contact us for the shipping rates before placing their order as these rates are only for shipping to a UK address.
Products should be returned within 7 days. No exchange can be made for products where the tamper evident seal has been broken.
On goods ordered in error, there will be a 25% restocking fee on all returned goods. The cost of returning the goods rests with the consumer. When the products are returned un-opened and un-used, then a refund will be made within 30 days of cancellation.